COMPLAINTS AND DISCIPLINE


COMPLAINTS AGAINST A MEMBER
The Association of Accounting Technicians Australia (AAT Australia) is an accounting paraprofessional member body which sets professional and ethical requirements for its Members.
The power of AAT Australia to set standards and to enforce their observance is set out in the AAT Australia's Constitution and By-laws. Professional and ethical standards by which all AAT Australia members are bound are determined by the AAT Australia Board of Directors. In addition registered BAS agent Members are subject to the Code of Professional Standards outlined in the Tax Agent services Act 2009.

AAT Australia requires all Members to conduct themselves and their professional activities at the highest level of professionalism. Members in their professional capacity represent not only themselves but the integrity of AAT Australia and all other AAT Australia members.

The AAT Australia Constitution, By-laws, standards and ethical requirements can be found here.

Integrity, professionalism and ethical standards are the hallmarks of being a paraprofessional accountant. However, from time to time allegations are made against Members who, in the judgement of the complainant have not adhered to those expectations. Our investigation and discipline process is designed to provide an aggrieved party the opportunity to have a complaint investigated. It is also important that the process also functions to protect AAT Australia Members from vexatious claims and absolve them of claims that are found to be without foundation.

Each complaint will be investigated and where a member's behaviour is determined to be less than professional, appropriate action will be taken.
Our investigation process is not a legal process. It is an internal process to determine whether a member has breached any of our professional and/or ethical requirements for continued membership. Our process deals with complaints relating to professional standards only, not commercial disputes.

You can download the AAT Australia complaints form here.

COMPLAINTS ABOUT AAT STAFF, EXECUTIVE OR DIRECTORS

AAT Australia is committed to a high quality service delivery and support to its members and delivering positive outcomes that satisfy members expectations.  In addition to this, 
The Tax Agent Services Regulations 2009 requires that AAT Australia, as a registered BAS Agent Association, provide members with adequate corporate governance and operational procedures to ensure members needs are adequately met and the rules of the Association are adhered to.

In the event that a member of AAT or the community generally has complaints or concerns about AAT's management or governance, they should lodge a complaint form and submit this to AAT via the instructions on the form.  Once in receipt of a complaint, AAT will appoint a Tribunal.

Complaints process
1. All complaints against a Board member, Executive Officer of employee be initially received by the CEO and Chair
2. If the complaint is against the CEO, the complaint will be forwarded to the Chair
3. The Tribunal comprised of three members in total including CEO and two Directors, unless the CEO is implicated then the Tribunal will include three Directors
4. The Tribunal shall review, adjudicate and remedy the complaint
5. The matter will be dealt with within 30 days
6. The results of the Tribunal and their decision for remediation (if any) will be issued to both the complainant and AAT officer at the same time
7. The verdict of the Tribunal is final and binding.

Notification of complaints
All complaints about AAT staff members, Executives or Directors can by notified to AAT via the complaints form and submitted via the instructions included in the form.